Passkeys

Passkeys is our secure standard for two-factor authentication (2FA) on the Thrive platform. Passkeys replace traditional Passwords with a faster and simpler method of logging in to your Thrive app.

With the Passkeys feature enabled for your Thrive Organisation, your employees will be asked to create a Passkey using biometrics like FaceID or Touch ID (fingerprint), or PIN: depending on the kind of device the passkey is being created on.

In this section of the Thrive Help Centre you'll find guidance on the various aspects of managing the Passkeys feature for your app as an Organisation Administrator.

Org Admins: How to use your mobile Passkey to access the CMS... or vice-versa

As an Org Admin, you'll often use your Thrive account on different devices to access your mobile app and use the CMS to post content. If you set up a Passkey on your mobile app, you'll need to generate a code to allow you to create another Passkey for the CMS the first time you go to use it.

Enabling Passkeys on Existing Apps: Transition Process and User Journey

For our existing customers with live apps, making the transition from Passwords to Passkeys. This is an outline of what that transition process looks like for your normal employee app users and for you and your app admin team on the CMS.

Making Passkeys Optional vs Mandatory

Guidance for what you may wish to consider when making the decision about whether Passkeys should be optional or mandatory for your employees.

First-Time App Users: Registration Process with Passkeys Enabled

With Passkeys enabled for your app, this is an outline of the user journey for a new employee registering to use your app for the first time.

Employees who switch between mobile app and webapp: How to sign in to another device after creating a Passkey on their account

Some employees might use both your mobile and web apps. If they set up a Passkey on your mobile app, they'll need to generate a code to allow them to set up a separate passkey to access the web app the first time they go to use it.

An employee lost their device and can't get into the app. How to help them recover their account

Guidance on how to enable account recovery if an employee loses or gets a new device but are not logged into an iCloud or Google Play account... so they've also lost their Passkey.

Passkeys Technical FAQ: For Your IT & Information Security Teams

Answers to the most frequently asked questions about Passkeys by our customers' IT and Information Security teams. If your IT / InfoSec colleagues are looking for information about our implementation of Passkeys and multi-factor authentication; pass them this link initially, and they can reach out to our Client Success Team if they have any additional questions.