Air France KLM ESSC Continues Strong Employee Engagement Partnership

Air France KLM is one of the world’s leading airlines, employing over 80,000 staff. The company’s London based European Sales & Service Centre (ESSC) plays a crucial role in the success of Air France KLM; with now 200 of their employees working remotely, handling thousands of enquires each day from travellers around the world.

The ESSC needed to streamline communication, reduce the use of email and create a community to keep colleagues connected and the ‘My Wem’ app was launched to achieve this.

Internal Communications Officer at Air France KLM ESSC, Georgina Gray says;

“We needed a cost-effective platform to keep our people engaged and connected. We could see that remote working could potentially leave our colleagues disconnected, especially now with the current Covid conditions and we wanted to break down department silos. We also wanted to future-proof our communication channel and thought an app-based solution would be the best choice.

The ‘My Wem’ app which is available on our team’s desktop and mobile phones has created a ‘virtual campfire’ for all of our employees. It has shaped our company culture, increased morale, and employee recognition. The app has aligned to our company values, it has simplified communication and increased the voice of the employee which is key to successful communication strategy. “

Since its launch, the ESSC has seen 120% increase in its employee’s engagement in the app. They have also seen an increase in productivity, reducing time spent with a more streamlined approach to HR procedures and information sharing.

James Revell, ESSC General Manager mentions

“It has been so satisfying to see colleague’s opinions on and interactions with internal communication improve so much since the roll out of My Wem”.

Georgina Gray adds - “Previously colleagues had to go through several steps to locate HR information that is now readily available for them on their app which immediately saves us time for colleagues to dedicate and focus on their role. Successful communication should be two-way and not just top down. We have the possibility for each colleague to participate in communication with the UGC (user generated content) feature as well as being able to like and comment on content”  

James Scott, CEO, Co-Founder of Thrive adds;

“We sincerely value our partnership with Air France KLM European Sales and Service Centre and hope to continue to support them through these challenging times and beyond. Their employee app has been embedded across their organisation and its success is attributed to the Air France KLM ESSC team.

Our goal is to help as many organisations as we can in shifting from traditional methods of employee communications and engagement such as team briefings, printed newsletters, notice boards, printed payslips and forms to instant, modern, secure, engaging mobile apps that their employees love.”

About Thrive

Thrive provides the technology and support to assist organisations in igniting their internal communications through the successful launch of employee apps. With the Thrive app, every employee can easily access real-time information they need to support their role, organisational updates across all areas of the business and feel supported and recognised as they carry out their duties.

The Thrive App brings everyone together, including desk-less workforces with limited or no access to corporate emails or intranets. Its client-base includes councils, healthcare companies, manufacturing businesses, food firms, retailers and other organisations across the UK, Ireland and internationally.

This software as a service solution enables HR, Marketing, Internal Comms, Corporate Comms, IT, Operations and other professionals to create and promote important, relevant, timely and customised information. Reaching everyone, everywhere, every time with an engaging, secure mobile app that is ridiculously easy to use.  

About Air France KLM

Air France KLM is a major global air transport player. Its main businesses are passenger transportation, cargo transportation and aeronautical maintenance. Together, Air France and KLM carry more than 77 million passengers per year*pre COVID. They operate 548 aircraft, enabling them to fly to 318 destinations in 118 countries. Members of the joint Air France KLM frequent flyer programme Flying Blue earn Miles and claim rewards on SkyTeam routes. Air France KLM makes every effort to answer questions and accommodate customer requests, all of which is assisted by the European Sales & Service Centre.